Overview
Agent Unlocked courses are digital learning products. Paid orders are processed through secure checkout, and course access is added to the learner dashboard after payment is confirmed. Because digital course access can begin immediately, refund eligibility depends on timing, course usage, and the circumstances of the request.
This Refund Policy applies to paid Agent Unlocked course purchases unless a specific course page, checkout screen, promotion, bundle, or written agreement states a different policy before purchase.
Refund Window
Unless a specific course offer states a different policy, refund requests must be submitted within 7 days of purchase. Requests received after that window may be declined, especially when the course has been substantially accessed, completed, downloaded, copied, or used to earn a certificate or completion record.
The refund window starts when the purchase is completed, not when the learner first signs in, opens the course, or starts a lesson.
Refund Eligibility
We review refund requests based on the purchase date, course access, course usage, download or copying activity, completion status, certificate or completion records, account activity, and the reason for the request. A refund may be declined if a learner has substantially accessed the course, completed major portions of the material, downloaded or copied materials, earned a certificate or completion record, shared account access, violated the Terms of Use, or used the refund process abusively.
Refund requests based on duplicate purchases, confirmed billing errors, or verified access failures are reviewed separately and may be approved even when ordinary refund eligibility would otherwise be limited.
Duplicate Purchases and Billing Errors
If you believe you were charged twice, purchased the wrong course by mistake, used the wrong account, or experienced a checkout error, contact us as soon as possible. Include the account email, course name, purchase date, and any Stripe receipt or checkout details available so we can investigate.
When we confirm a duplicate purchase, billing error, or failed fulfillment, we may refund the affected charge, restore access, move access to the correct learner account, or provide another reasonable correction.
How To Request a Refund
Email hello@agentunlocked.com or use the Contact page. Include the email tied to your learner account, the course name, the purchase date if known, and a short explanation of the issue. If the request is about a duplicate purchase, failed access, or billing error, include that detail so we can investigate faster.
We may ask for additional information to confirm the account, order, course access, payment status, or nature of the problem before approving or declining a refund request.
Approved Refunds
Approved refunds are returned to the original payment method when possible. Bank, card network, and payment processor timing can affect when funds appear. Refunded course access may be removed from the learner account, and any related completion or certificate status may be reversed.
If the original payment method is unavailable, expired, closed, or otherwise unable to receive the refund, the payment processor or financial institution may determine how the refund is handled. We do not issue cash refunds or refunds to unrelated third-party accounts.
Processing Time
We aim to review refund requests promptly, but review time can vary based on order details, account history, payment status, support volume, and whether additional information is needed. Once approved, refund timing depends on Stripe, card networks, banks, and payment processors and may take several business days to appear.
Access Problems
If payment was confirmed but course access did not appear in your dashboard, contact us before filing a dispute. We will review the checkout and enrollment records and work to restore access or resolve the purchase issue.
Access problems caused by login issues, browser settings, temporary outages, provider issues, or account mismatches do not automatically make a purchase refundable if we can reasonably restore or correct access.
Special Offers and Bundles
Some discounts, promotions, bundles, live events, coaching offers, downloadable-only products, certificates, or limited-time offers may have different refund terms or may be non-refundable if clearly stated before purchase. If a special offer has its own refund terms, those terms control for that offer.
Non-Refundable Products and Services
Live workshops, coaching, and downloadable-only products are not refundable unless a specific offer states otherwise before purchase or we are required to provide a refund under applicable law. This includes missed live sessions, unused coaching time, downloaded files, templates, checklists, worksheets, or other products delivered primarily as downloadable materials.
If a non-refundable product or service is sold as part of a bundle, the non-refundable portion may be excluded from any refund calculation unless the offer terms state otherwise.
Chargebacks and Misuse
We may restrict account access for fraudulent purchases, account sharing, chargeback abuse, unauthorized copying, or other misuse of the platform. Filing a payment dispute may pause support review until the payment processor completes its process.
We reserve the right to decline refunds, remove access, suspend accounts, or refuse future purchases when we identify repeated refund abuse, unauthorized copying, credential sharing, fraudulent activity, or attempts to use the refund process to obtain course materials without paying.